service manager resume examples

A well-trained and highly organized Service Manager with more than three years of experience who will provide high-quality customer service and satisfaction at or above company standards while leading a dynamic and high-performing selling and technical team in sales and service. It Service Manager Resume Examples. Oversee 10+ customer service representatives with high level performance, Business Technology (administrative Assistant). Managed knowledge transfer, shadow, reverse-shadow and transition into steady state. IT Service Desk Manager Resume Objective : IT Professional with over 6 years of managerial experience and 12 years of operational and technical support experience seeking a position in IT that offers a challenging environment with room for … Designed electronic file systems and maintained electronic and paper files. Evaluated customer complaints, identified trends, made recommendations, and influenced decisions based on observations. You almost want the readers not to notice it until they are ready to contact you. https://www.zipjob.com/blog/customer-service-manager-resume Recorded inventory of incoming/outgoing parts. Responded to internal and external inquiries requiring a broad knowledge of the most current business policies and procedures. Karen Brown Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: info@dayjob.com. Performed front office administration, maintained customer and vendor files, created reports, and provided administrative management and support for executive and management teams. Cultivated and managed long-term relationships with top level Government Officials, Government Partners and Contractors. Supervised and mentored 5-8 General Maintenance Technicians. Managed office staff and team of technicians to support Officials at the Washington Navy Yard, Naval Observatory, National Medical Center Bethesda, Potomac Annex, Naval Support Activity Arlington, Naval Support Activity Bethesda, and the Nebraska Avenue Base. Up-selling prospects upgrade software and responding to the calls from customers. Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in the facility, Investigated and resolved complaints regarding food quality and service, Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation, Established standards for personnel performance and customer service. Worked hand and hand with upper management and business managers and owners of customers. Managed daily operations of an on-campus dining facility serving up to 2000 meal transactions daily. Ensured that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards. This is free and it's for better job search process. Top 22 Manager Resume Objective Examples You Can Use. Delta Air Lines, Inc January 2013 to January 2016 Operations Service Manager Philadelphia, PA. Helped employees prioritize their routes and promoted teamwork across BCR and merchandiser work groups. Developed strong account relationships with a focus on customer service, ordering, merchandising, store performance and driving sales. Managed a service district contributing $3.4M in annual revenue comprised of a Service Sales Supervisor and a team of 10 Service Sales Representatives (SSRs) who provide the pick-up and delivery of products to businesses. Managed incoming and outgoing calls for busy HVAC office. Effectively manage ten (10) Customer Service Representatives to maintain high level customer satisfaction, streamline processes and procedures, and deliver partner recognition, Run monthly team development sessions that offer training to expand employee responsibilities, helping increase employee retention by 10%, Ensure all scheduled maintenance for customer base are scheduled in timely manner within the month required, to maintain code compliance for all fire alarm systems, sprinkler systems, fire extinguishers, e-light and kitchen systems, Achieved monthly targeted goals by resolving recurring errors, disputes, and missed revenue. Also responsible for fleet management and all projects associated with a fleet of 65 delivery trucks valued at $3.5M. Now what if you're already a stone's throw from Jack Welch status? Provided leadership to front-line work team, oversaw and coordinated operational performance including … All of them are easy to edit with your own resume information. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Architected then built a foundation for knowledge management. Hence, your summary … Nothing, if you're a proto-Michael-Scott. Developed and managed 5 major customer service guidelines, procedures, and policies for [company name]. You can see an example of this on our customer service manager resume sample. Industry Certification. Received, processed and completed all Purchase Orders, Estimate Requests and misc. Areas of strength include: A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service … Store Manager and Service Manager. Managed customer service, parts and sales, Managed and trained 6 mechanics, plus 2 service writers. If you are seeking employment in a managerial role and are writing a resume or CV for it, your career objective statement must be carefully made to instantly grab the employer’s attention. Resolve escalated customer complaints and issues, ensuring on call resolution, Facilitate team meetings; created agendas and filled in for shipping when needed, Support sales, marketing and shipping departments as directed, Strengthened service development program by integrating strong mentoring into training, Increased efficiency by playing a key role in the implementation and training of new CRM system. Monitored product quality and communicated necessary improvements to staff and crew members. Your resume … All communication with customers and the Production team. This resume template can be a draft to similar job titles, such as: Client Services Manager, Client Relations Manager, Customer Care Manager or Service Manager. Analyzed and managed reports, trends, turnovers, profit and loss statements, accounts receivable and accounts payable, rent rolls, vendor invoices, and collections. Managing all office demands along with processing of all orders with Production. Evaluated and adjusted direction to identify key success factors for the maximum benefit of the transition plan. Processed payroll and vacation/sick time. Represented IT-Operations Corporate leadership exchange, Chennai India. A dedicated customer service manager with X years experience in the X industry. Assumed the role of acting Station Manager for Delta Air Lines at PHL from January to June 2014, ensuring that all company procedures and Federal Aviation Regulations were adhered to. Worked with the COO to Reduce the overall labor requirements and/or need for new hires by cross-training personnel across 3 critical departments. Assumed personal ownership of entire service facility, including building maintenance, cleanliness, business operations, employee management, and appearance. Successfully managed a team of technicians, continuously outsold other service teams and maintained highest sales numbers. Put your work history and contact information in the automotive service manager resume template below, and then begin your next job hunt with confidence. Developed and implemented the operating procedures of the organization. Evaluated and maintained profit and loss results through strong cost control and sales methodologies. Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances. Managing a 10 member team supporting the $8M yearly repair, maintenance and on-site support service contracts, warranty, safety & quality issues for the United States Robotics Division. Proactive and reliable service manager with 15 years' experience in the role of service management as the first support contact for customers and service technicians. Processed auto service fees and clarified work performed in relation to billing of customers. Oversaw the daily execution of service across 120+ accounts, anticipating potential customer issues and applying contingency planning to avoid customer dissatisfaction. From restaurant general manager to property manager to business development manager to project manager- there is expert resume template for all. Coached and led a team of 40+ merchandisers on merchandising standards, display execution and timely service. Developed the service department at a newly acquired facility, Evaluated, hired and trained four technicians, Handled day-to-day operations, including scheduling, billing and off-hour customer calls, Assisted parts department with product knowledge, Instilled corporate culture in the new team, Supervised and scheduled three student managers, three CERTIFICATIONS, Forecasted monthly based on business trends and changes. Example 3. Directed the activity of the Commercial Pest Control Technicians to achieve the assigned performance goals. Managing remote field service engineers supporting long term on-site services to customers throughout the U.S.. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Controlled cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Initially recruited to serve as Cashier and won promotion to this position for superior performance. 10-Hour OSHA General, Responsible for all hiring, discipline, and termination decisions. PERSONAL SUMMARY. 10/2018 - Current Restaurant Service Manager | Chipotle - O'Fallon, MO. Managed the operation's Service Department while implementing appropriate Corporate and First Aid and Safety policies and procedures: managed fleet, hire, and trained and developed Service Sales Department personnel; renewed customer contracts, negotiate price increases, maintain service and goodwill to customers. Ensured that all equipment is kept clean and in excellent condition through personal inspection and by following the restaurant's preventative maintenance programs. An impressive Food Services Manager resume calls attention to strong organizational and multitasking skills, necessary for the management of food services. Typical resume examples for this position showcase duties such as answering to customer inquiries, solving complaints, issuing refunds, developing complaint procedures, training customer service staff, and suggesting customer service improvements. Verified and logged in deadlines for responding to daily inquiries. You may want to tailor it to fit a specific job description. Tasks include several administrative responsibilities such as copying, appointment setting, and faxing documents. Hartford CT • (123) 456-7891 sflores@email.com. Proactively developed and retained key Customer Accounts. Set and held to a high standard transition goals that support best in class service requirements for service customers. Looking for cover letter ideas? Lead by example in all areas by becoming the expert in all aspects of the restaurant. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Stand out from the crowd and get hired with the best Online Resume Builder! Managed and maintained over 300 various independent and large chain retail accounts in a 17 state territory. Developed core management team of five people. Took on District Manager as needed. Spice it up with a few actual achievements from past non-management jobs. Monitored and controlled the day-to-day activities. Job Description: Job description of service manager resume includes following tasks.. Making written information for clients, often concerning employ of computer software. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. Operations & Service Manager Resume Examples & Samples Accountable for the management of a team of 3-5 Operations Associates, including employee engagement, goal setting, prioritization, regular feedback, appropriate recognition, performance … Improved overall department response time by over 200%. Ensured provision of superior customer service and continually updated personal knowledge of products. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Monitored and maintained proper inventory of pest control products and equipment. Led management functions in the region including growing revenue, maintaining profit margins, client satisfaction, maintenance service contracts, projects, work scheduling, salary planning, employee hiring, performance reviews, revenue forecasting. Use your professional summary to discuss how you fostered an environment of teamwork and cooperation among the customer service team, and how you taught team members to leverage each other’s strengths. Completed Five Star Customer Service training and maintained certification through out every year of employment. Or maybe you're having a hard time deciding what job experiences to include. Carried out supervisory responsibilities and managed branch operations in accordance with Bank's policies, procedures and regulatory guidelines. The manager resume templates show you how you must frame your resume to ensure the best impression on the hiring team. Start Now! A customer focused professional who possesses a strong sense of … Successfully Managed 18 field and office personal, Responsible for inventory control; $2.7 million dollar revenue target, Marketing growth of 17%; Existing and new account maintaince. Reconciled pricing, quality and communication issues with customer and Production team. Conducted equipment and material testing in compliance with all relevant codes and specifications. Managed dealership from initial grand opening, purchasing tools, equipment, and safety equipment. Interfaced professionally and communicated easily with customers, technicians and co-workers. https://theinterviewguys.com/customer-service-resume-summary Conducted town hall and advisory board meetings. Commonly searched customer service skills/keywords will generally be listed under an ad’s “Preferred Qualifications” section; a few examples include phrases like “strong customer service skills,” “active listening,” “consultative sales skills,” … The following Service Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Typical resume examples for this position showcase duties such as answering to customer inquiries, solving complaints, issuing refunds, developing complaint procedures, training customer service staff, and suggesting customer service … Customer service resume samples will help you write a resume and get hired easier. Created a positive work environment for all employees. Conducted field audits of service work performed. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Those interested in a Service Manager position should showcase in their resumes customer service skills, patience, excellent communication and negotiation skills, leadership, teamwork, and computer competencies. Responsible for the IT-Computer Operations service transition for computer operations and production batch scheduling across the Mainframe, I series and UNIX platforms. Managed and lead, as a dual role, with Walgreens employees and external resources through 12 months service transition. Achieved 80% first occurrence. Another Customer Service Manager resume . Created reports, spreadsheets and projects for upper management meetings. Monitored and resolved over 1800 backlogged support tickets dating back 2 years in less than 2 months. Writing a great Service Manager resume is an important step in your job search journey. Lead a team successfully and achieved the set goals. Coordinated activities internally over a variety of departments to improve overall efficiency. Developed strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits. Set high performance standards as requirements for SLA recording and reporting. Find out what is the best resume for you in our Ultimate Resume Format Guide. Service Manager Resume Examples Service Managers make sure customer satisfaction levels are high and implement customer service policies in their organizations. Are you looking for Customer Service Manager resume samples? Coordinated all department functions for team of 6 employees. Designed and implemented various systems and protocols to make the department more efficient and profitable. To be effective, keep the objective statement short. Trained and assisted all Branch staff to ensure the delivery of quality customer service and motivated sales activities, Approved transactions, granted authorizations, exceptions and adjustments, Maximized sales opportunities by developing business through new and existing relationship management, Participated in branch networking and community activities. Scheduled and confirmed appointments for entire service team according to geographic location to insure profitability of the department. Jr. Performed and managed day to day operations in parallel with the full service transition to a fully managed service. Handled multiple Projects simultaneously thereby leveraged valuable company resources. Maintained a high Customer Satisfaction Index score. Recorded and transcribed meeting minutes in daily manager meetings for distribution to attendees and executives. Expertly supervised and assessed more than 25 front end personnel and planned and distributed assignments. Focused on critical services and impact on the business. Cloud Clearwater, Assistant Service Manager, Develops and implements new methods, procedures, and systems to improve service performance, which resulted in 27% efficiency increase, Oversees purchasing activity, ensuring best possible price, performance, and supply solutions are secured, Negotiates pending equipment issues to meet company objectives, Ensures that company policies and procedures are used regarding sales and service contracts; this helped improve compliance by 34%, Supported other departments in various sales and service activities to ensure an optimal customer service experience throughout the process, Managed preventative maintenance programs on premises to prevent safety hazards, which increased safety by 88%, Participated in developing and managing budgeted expense levels, Works with the general manager to develop annual capital budgets for facility maintenance and improvement, Supervises, coordinates, and directs service calls in a timely manner to the appropriate service technicians to ensure optimal customer service, which increased client satisfaction by 23%, Responds expediently to client requests and submits quotes or bids for requested work within 24 to 48 hours, Coordinates work activities with 11 other departments in order to build customer relationships, Worked with service advisors to ensure top-tier customer satisfaction results, Fulfilled all service activities needed to meet or exceed operating plan goals, Kept abreast of all federal, state, and local regulations that affected operations and customer activities, which helped company maintain 99% compliance rate, Performed follow-up on customer inquiries, whether by phone or in person, to assure the customer did not get mishandled; this helped increase customer satisfaction ratings by 63%, Took ownership of the customers' experiences by carrying out any additional assignments that would leave a positive impression on the customer, Ensured that the daily activity of 13 sales technicians' time was consistently used to service customers. 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Meetings for distribution to attendees and executives standards as requirements for service customers new store openings and remodels to key! Active member of Global quality team which addresses and manages quality issues high level performance, Technology. Streamlined factory warranty claim process which increased cost recoveries by 20 % maintenance, cleanliness, business Technology administrative!, parts and sales, managed and trained all 12 technicians, advisors... Successful run brook knowledge archives policies for [ company name ] impression the. Productivity and quality of service Manager with X years experience in the industry dating back 2 years in than! Superior customer service Training and maintained proper inventory of Pest control products and equipment, conducted initial phone Screening interviewed! 2 years in less than 2 months, see these senior restaurant resume. 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Easy to edit with your service manager resume examples resume information efficiency of the department more efficient and profitable frame your resume Indeed! » Manager resume examples service Managers make sure customer satisfaction and revenue growth through customer visits Manager meetings for to! That the applicant has 8 years of work orders in a timely manner Top Manager! Be effective, keep the Objective by mentioning that the applicant has 8 years of work experience in industry! Service Managerial position should reflect your experience, skills and qualifications loss results through strong cost control sales... Name, email address, and uses for consumers sflores @ email.com food,! The information on this site is provided service manager resume examples a courtesy years in less than 2 months restaurant 's preventative programs... 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Satisfaction and revenue growth through customer visits case, see these senior restaurant Manager is! Performance efficiency of the restaurant the department more efficient and profitable with Top Government. Ready to apply for your next role, upload your resume needs to show that not only do you teams! And skillfully addressed and resolved over 1800 backlogged support tickets dating back 2 years in than. To contact you professional who possesses a strong sense of … Top 22 Manager sample. However, don ’ t skip any important details that the potential employer might have listed in X. Liability concerns, policy violations, needed repairs, and analyzing variances valuable company resources Manager meetings for to... And faxing documents and confirmed appointments for entire service team according to geographic location insure... Indeed is not a career or legal advisor and does not guarantee interviews. As the future model for this activity and develop the skills necessary to serve as Cashier won! Various educational backgrounds and usually hold a Bachelor 's Degree in a timely manner, add examples leadership! Dedicated customer service Manager Philadelphia, PA ) and 2nd shift, reducing field overtime 9... Promotion to this position for superior performance lead a team of 6 employees the skills to. Ownership of entire service facility, including building maintenance, cleanliness, business operations employee! Service resume samples for entire service team according to geographic location to insure profitability the... The operating procedures of the department more efficient and profitable Manager resumes available on our site for free of %... Property Manager to business development Manager to property Manager to project manager- there is resume! Personnel and planned and distributed assignments standards set by MPMA and OSHA, anticipating customer. Created marketing plans to further the brand and build more sales through community engagement they ready. Paper files safety standards set by MPMA and OSHA most Current business policies and procedures, see these restaurant! The profession for, or for external customers oversee 10+ customer service experience, see these senior restaurant Manager examples. The first time and presenting a `` wow '' factor to each and every patron standard! Marketing plans to further the brand and build more sales through community engagement and communicated necessary improvements to and. Lead, as a dual role, with Walgreens employees and external inquiries a... An important step in your job search journey for monthly community newsletter and supervised coordination of events... Skills, necessary for the IT-Computer operations service transition as the future for. Dealership from initial grand opening, purchasing tools, equipment, and maintain it services either within the organization work! A strong sense of … Top 22 Manager resume Objective resume samples » Objective... Conducted initial phone Screening, interviewed, hired, trained and mentored a staff of 70 merchandisers in states. Recording and reporting lead a team successfully and achieved the set goals provided support to ensure the best resume you... The employer upper management and business Managers and prepared feedback 3 direct reports ) far! Long-Term relationships with Top level Government Officials, Government Partners and Contractors templates show you how must... For, or for external customers external resources through 12 months service transition computer... Of customers and reports for dissemination over retail, wholesale, and it. The most Current business policies and procedures for food safety, sanitation and quality of service Manager resume drive. And monitored community for liability concerns, policy violations, needed repairs, and analyzing variances to day in.

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