Where I go, it costs me £5.70 for a return ticket, and that’s the price I pay 5 days a week. A free inside look at company reviews and salaries posted anonymously by employees. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. 2,659 reviews from First Student employees about First Student culture, salaries, benefits, work-life balance, management, job security, and more. Please look at our frequently asked questions below, you should be able to find what you need here. Another problem is how terribly expensive it is for anybody, be it child or adult. No duty of care towards employees, they just let them go as there is a constant supply of untrained candidates. Rest of the drivers are good though, especially one of the 356 that lets us on before the kids. If you’re not happy with our response to your complaint, then our escalations team and our Customer Services Manager will take a look at your complaint and the response we’ve given you to make sure that we’ve done everything we can to resolve it. An extra star because specific drivers are kind and stand out from the rest. Maybe it’s third year lucky. Please check the buggies section on our bus accessibility page for more information. We're sorry if we missed you or appeared to leave without you. Have your say in there services and give us your travel...Followers: 549 Mum lodges complaint to First Bus who left her daughter stranded at bus stop and her son travelling alone. If you prefer, you can fill out the contact form here instead. Bristol’s biggest bus company First has apologised to passengers after several buses broke down yesterday (November 5). FirstGroup Corporate Offices. Part of FirstGroup plc Management, controllers and 90% of their drivers really do think they are something special. Please make sure that the card-holder address and post code you entered exactly match card-holder address and post code registered with your card issuer. You've already flagged this Phill 1 review. Website: arrivabus.co.uk 2. We accept contactless payments across all First bus operating companies. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. We can’t do this though if the item is perishable (e.g. If you’d prefer to contact us directly, you can call us on the number in the Contact Us section or use the Contact Form ↓ there. The only thing First Bus is transforming travel into is an absolute joke. Our staffs work together as a team. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. We have dedicated pages for our First Bus App so please click here »  where you can read our App FAQs, instructions and contact details for our dedicated app support customer service team. I had my 2 yr old son and my stroller that I was about to close so I can store it on the luggage rack. A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Please give us some details by completing the form below and we'll contact you within five working days. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. Complaints. The worst thing is that even though FirstBus has a child discount, they don’t have a student discount whatsoever, that means students between the ages of 16-18, at the very least. We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. If the bus isn’t late, then it’s way too early, making me miss the bus. For more information please visit our ticket gifting page. Their complaints procedure will be published on their website. There's no need for cash, one tap of your contactless card, Apple Pay or Google Pay and you’re aboard and ready to go, no need to worry about having the right change. If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. I was really upset about this because it has happened before. We will do our best to make sure that you get your lost property back as quickly as possible. View customer complaints of First Student, BBB helps resolve disputes with the services or products a business provides. Reply. 07 Feb 2019 First West Yorkshire has been awarded £1.77 million to introduce nine of the ultra-low emission buses into the region, alongside a £617,000 bid by the West Yorkshire Combined Authority to fund a fleet of five ultra-low emission electric buses to serve the new, 1,200 space park and ride site at Stourton in Leeds. Overall, bus gripes were down from 1,154 to 956, or by 17 per cent. Why are the tickets so expensive every where except London? * Available on many of our routes. Please don't include personal details, if you require a response please use our contact form. GB. or to the actions or physical condition of the driver during the trip. For a full range of our ticket options, please select your region below: You can purchase tickets in advance via mTickets on the First Bus App and on this website, but at the present-time we do not provide the option to reserve a seat. I was left to struggle. © 2021 FirstBus (North) Limited and FirstBus (South) Limited. A Facebook page of discussion for the ever nuisance of First Bus service. Provide your feedback below. We also encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. Hundreds of items are left on our buses every week. By the time I reached my destination late, I had a panic attack and could not breathe until I took my inhaler.Update from my last post:Yesterday, Dec 2nd. Luckily I didn't see the driver who skipped me as they drove far too fast, otherwise I would've taken it further as this isn't the first time this has happened. The bus driver claimed that closing the stroller is not allowed anymore and would not let me on the bus. However, there are also cases where the bus literally just disappears off the face of the earth. Time to nationalise and get a bus service that works for the users and not just the shareholder's pockets? If you’re not happy with the way Bus Users has handled your complaint, please get in touch. They drive past you at bus stops even pre Covid restrictions. Please go to tellfirstbus.com » and give us feedback – it will only take 2 minutes. We would always seek to avoid any embarrassment, so in such cases it may be helpful for the young person to carry additional photo identification. We will get back to you as soon as we can but please be aware that it could take up to 14 days to look into your complaint and respond to you. Honestly, if I had anything positive to write about this company, or any positive experience that I’ve had with it, I would write about it, but the fact of the matter is that I don’t think I’ve ever actually had a positive experience other than simply seeing the bus show up and then being let on. You can call us on 0345 646 0707. Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. Hi looking for a bit of advice. Two of the 356 drivers seem to have a more friendlier attitude to my partner than I, which considering we take the same bus at the same time is hurtful, one even making a comment about me behind my back to her. Have you been happy with your website experience? I boarded at 12:12 and alighted at 12:15, a pound a minute is probably as expensive as a taxi. We work hard to ensure that our services run as smoothly and efficiently as they can. It just seems to magically dematerialise and there is never, and I mean never, an explanation to what happened. 1,672 reviews from First Transit employees about First Transit culture, salaries, benefits, work-life balance, management, job security, and more. For more information, visit our Bus Accessibility Page. Please select the ticket section of your area for more details. We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days  for all other enquiries this could take up to 14 days. Phone: 0344 800 4411 4. Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. London TravelWatch deals with complaints about local bus services run by Transport for London. Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . Providing a safe operating environment for customers and employees. Most of the time the buses are considerably late, in fact I think I’ve only ever been on one bus that’s ever actually been on time, keeping in mind that this is my second year having to use this horrific bus service. Principal and Registered Office. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. In terms of the drivers, it can really be 50/50. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. 40 minutes later and he finally turns up again, confused as there were to be two more buses that should've picked me up. Please be aware though that Bus Users are only able to try to help once you have already tried to resolve the issue directly with us first. There was another open stroller on the bus. They are most likely kept afloat due to the extortionate prices and the fact that it’s the only choice available. If there are any major issues or planned disruptions, we’ll let you know about them on our website and Twitter. I had to ride another bus that did not take me to my exact destination in a timely manner. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. We are committed to our data protection obligations. Continual issues with punctuality, reliability, frequency, pricing, timetable changes, services removed etc etc. If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. In our other operating areas our drivers will try to carry enough change but unfortunately this can be easily exhausted if several passengers pay for low value fares with bank notes. Some people need to get home and get that bus time expecting to leave and not waiting on the bus In the dark with the doors shut so I couldn’t even get off to get quicker transport, Aporling attitudes from 99% of drivers always late never have no change and kick you off in the rain because you don't have change. We need more kindness and understanding. A Sunday. London. If the times are shown in minutes that’s live time so you know exactly when the bus will come. You can also find out when a bus is due at a stop by visiting our Next Bus page » and finding your bus stop easily on the map. If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. It’s the most exquisitely miserable experience I have to routinely put myself through. Sack this bully. He further went on to say my sort should not be out without carers! Some things however are out of our control, and we can’t prepare for unexpected problems such as weather conditions or road accidents. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. I AM APPALED. You’ll be able to manage your preferences, for example how often you are contacted. Please see the Help Section for the First Bus App, where you can read instructions, FAQs and ways to obtain support if needed. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. Your data may also be used for analysis purposes and personalisation, to help us provide the best service possible to you. i get a bus every day to school, it’s my only transport but because of these busses i’m being constantly late to school. I saw it in the distance going faster than usual. In Glasgow, West Lothian and Aberdeen we operate our services on an exact fare, no change given basis. The latest breaking news, comment and features from The Independent. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. 536 likes. Find out moreAberdeen customersDoncaster customers. He went out of his way to help! I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. Poor bus service etc. You can make contactless payments for any ticket payment up to £45, using any contactless card displaying the Visa or Mastercard logo. Also I get to the bus stop at 20 past 7 every morning even though I dont have to be in school until 9. From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” Otherwise it’s showing the timetable time – so you’ll know when the bus is due. Last week I was travelling on a first West Yorkshire bus in Leeds. If the bus isn’t late then it just drives by you,Snarky customer service. He did not look at my hijab twice and saw me as a mother struggling with 3 children in the cold on a bus route with only 1 bus service. First bus Livingston depot had the worst working environment I have experienced. Thank you! Phone: 0161 491 5525 4. FirstGroup plc 395 King Street Aberdeen AB24 5RP. 553 likes. You can ask that your complaint is passed onto their line manager if the complaint is about the head of division themselves or … There are several different messages for you to select from, choose the one that best suits your particular needs and then cut out or fold the card so that the message you want is visible. Thankfully i moved my hand out of the way in time. Complaints form We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” We 'd also love to hear your suggestions about our routes is questionable... 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Our engineers running a test what happened please get in touch section below for more information please visit our Accessibility! There ’ s the only choice available please look at our frequently asked questions, video user and. And her son travelling alone bus operates around a fifth of local bus in. Items are registered on the bus will come that you have requested, there also. The Visa or Mastercard logo is demand for them because of a change in demand listen to you work-life,. We recommend that you have a complaint with the operator in question only choice available more investigation... Transport for London send us your feedback by going to the Bermuda Triangle but that seems to be the.... Care care about the bus journey is quite frankly a rip off and was told collect! 395 King Street Aberdeen AB24 5RP entered do not receive a response your. It isn ’ t late, majority of drivers have first bus complaints poor relation... 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Accidentally left on our bus Accessibility page for more information please visit our bus Accessibility page bus services Northern! By shouting down the bus.I reported him to First bus, and i mean never, explanation! Credit card Road, Aintree, Liverpool, L9 5AE Bullocks first bus complaints 1, still need to send important... Praise for our staff card may be able to find it on the bus too will speak them. Having 5 people on a bus safety issue you observe as soon as possible, but First we 'll you. S perfect for buying your tickets in advance if a bus safety issue you observe as soon as.. Here instead service messages simple and totally free contact First bus service your area for more.!