Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. 49 reviews of Lowe's Home Improvement "I went in for a replacement of a sprinkler head. I can see where he put it in the comments but he never scheduled anything so it'll be two more days before we can deliver it because our trucks are full." A-OK. 4 star rating. I’m redoing my house and it’s looking amazing! I did not find out, until delivery day, that dsi does not install dishwashers. The dsi driver told me that it is not on my order to have anything installed. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Oh, forgot to mention the yummy hot dog cart by the front door.” in 6 reviews, “He even measured the length and widths to be sure it fit for proper clearance I was looking for.” in 2 reviews, “Good service for the most part, although I don't find the returns counter to be joyful.” in 2 reviews. I drove up to the store and was told that they would not price match because my local Home Depot didn't have it in stock. She was so kind and apologized for the wait, which was not her fault. 21 reviews of Lowe's Home Improvement "I like Lowe's because of the variety of things they have. "Ready for pickup" means it'll be a few days. The first time the clerk was busy talking to another person about a job elsewhere so we went to sears to buy our appliance after waiting for 40 minutes we walked out. We went looking for a ceiling fan and a air purifier. The woman was rude. With our wide selection of state-of-the-art appliances, you’ll get even more streamlined productivity with the benefit of being energy-efficient. Just head to your local Medford Lowe's, your one-stop shop for everything home improvement. If it wasn't for these five (5) great employees I probably would have refund a refund and never walked in any Lowe's again.Thanks again, ACE, RYAN, JOSSE, JOSHUA, GLORIA and DANNY D!!! Typical Lowe's with lots of great things to buy and to long for. But the day of the delivery, nobody came nor a human being calling us about the status. Will never go there again. Find a Store Near Me. When I got there they told me that they have sold out and just because I prepaid for them it doesn't guarantee that they will have them. Yay! I have a rare disease called Myasthenia Gravis and this stress has made it worst and I had to endure this during the Christmas Holidays. I am so done with lowes!! Recommended Reviews. I have been back and forth trying to resolve this issue since December. Worst Lowes I have ever been in.Nothing I was looking for was anywhere close to the matching sign on the shelf, I had to use the app to find out the price of what I was shopping for. Plus, at Lowe's we're not just a home improvement store, we work to be a part of your community and help everyone love where they live. The only call I received was from the driver around 1900 stating he will be there between 2000 to 2030. After repeated attempts to contact him to get the issue resolved, I still haven't heard from him. Called the cooperate office and to date have never gotten a call from the store managers. I will be taking my business elsewhere if you aren't even going to take back products that are brands exclusive to them?! There was no staff to help and no one offered to exchange it. I even called at 6:45 am hoping I would get some to check on the status of my delivery. Customer service did not apologize when I complained or even offer to look into why their system showed ready, but in fact my order wasn't. This store never used to be like this only these past few years it has gone downhill and fast. Thank you for listening. Sadly at this point I would gladly take my old appliances back. home depot maybe little more expensive but definitely more reliable, Jamie Matthews was extremely rude when I called to file a complaint she wouldn’t even let me finish my explanation before she told me Lowes will not reimburse me for anything. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Original review: July 5, 2020. ABOUT Largo Lowe's 10440 Campus Way South. Thank you Lowe's for the reminder that price is not always the most important factor and the value of small, local businesses. The stone DID NOT ARRIVE. Michael at the paint section was friendly and helpful, and helped us a lot getting the correct color when we went to get the correct color. That was the 1st lie. LOCATION. The employees were all great, but we wish we could've had a discount on the correct paint to make up for all of the time we lost with the wrong color. Search within reviews. AWFUL! When I checked out I couldn't use my veteran discount because I wasn't registered with Lowe's. Be warned. 168 reviews of Lowe's Home Improvement "This is a new store and I love it. Terribly disappointed! My sister started to paint while I ran to the grocery store. Lowe's Home Improvement Stores are the best because they have a great selection, great prices and things are easy to find. She looks down on me asking,"Do you just want to use $5 coupon and only pay $2"? So many goodies for working around the house and yard. : Show your ID and get 10% off But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. Bought a tool box. They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail. Opting Lowes services is like torturing yourself…. The associates greeted me and asked if they could help me. I clicked online chat and asked if they price matched and they said they would. Who is responsible for ensuring all scheduled items for delivery are completed? 307 reviews of Lowe's Home Improvement "More of my Lowe's infatuation. WORST CUSTOMER SERVICE EVER! I pushed a button at the appliances area, and someone showed up in a few minutes to help us find whatever we needed. His journeyman is John “Lucas’s dad! ABOUT Iwilei - Honolulu Lowe's 411 Pacific St. Eek! 3 star rating. Read real customer ratings and reviews or write your own. G. Austin, TX 78717 . For Businesses. Terrible customer service! Never again. Decided to cancel the order as the stone was needed for a job ASAP. Item was never delivered despite calling for updates five times and was assured they will deliver and set up no matter how late. Paid and was heading out the door.and before we got outside the doors the wheels fell off. It's very unprofessional to not return the phone call to a customer who is missing an appliance that is paid for. I finally did received my refund.I had similar experience 5 years ago with an order than was 2 weeks late, but this takes the cake and highly advise to all to not order appliances from there.I went to Conn's the next day, left the store within 20 minutes after a purchase and had it delivered the following day, it stank in aisle 33 y’all need sum fabreze. I bought an electric lawn mover on 24 Nov considering the delivery date Dec 1 provided by Lowes itself, I assumed I will be starting lawn moving and will save money on gardener which I pay twice a month. You will get better customer service at Walmart! Still waiting. Wishing I had checked reviews before buying from Lowes. I've called again in between personal appointments and still no answer. I couldn't get any one to help me out or answer any of my questions. So I was happy at this point. I called again the following morning and still no answer. I asked how this happened and was told it could have been that the person listed made a typo in the email and it somehow crossed over to my account. Thank you Melissa for all your time on the phone when we thought Mr. Keith has done the application in the back. The refrigerator leked my wood floor and that will be next! They will jump behind that "30 day" clause so quickly it will make your head turn. Then I was told by Ann because it was on back order it would take a few days (7-10) longer, but I should have have it before Christmas. At Lowe's, it's not just about loving where you live. Still no stone. Learn more. © 2021 Trustpilot, Inc. All rights reserved. Sad part never expected to. It's not always a perfect experience but my last experience was a good one. You're better off paying for a service call than waiting a ridiculous amount of time for their people to come out and do the repair. So on this visit, I went to appliances, plumbing, and paint. I was not informed of, or asked about, the dishwasher being installed by someone other than dsi. From this day forward, Home Depot will get all of our business. Kat Jackson was the only one who was waiting on customers while the others stood around talking to each other. The color was completely different from the color I had gotten in the sample last night. If it wasn't for these five (5) great employees I probably would have refund a refund and never walked in any Lowe's again. Learn more. So called back after 2 hrs and no answer again! Thanks! Do not trust Lowe's. When you clicked order details, it showed someone else with my same name at an address in a different state.I called Lowe's and they did not seem that concerned. They charged my mom’s credit card three times even though she purchased one refrigerator. I'm sure they can get the same products as Lowes. Yelp. The department manager and store manager didn't have the nerve to call back and instead had the poor girl at the front desk deliver the news that basically they just don't care.So... word to the wise, it might cost a few more dollars to deal with a local business over a large chain but the extra expense will be well worth it. 40,788 reviews from Lowe's employees about Lowe's culture, salaries, benefits, work-life balance, management, job security, and more. The floors are shiny and you can smell the newly installed wood and structures. The customer service is beyond deplorable.You can tell the employees do not want to be there.I don't understand why only one cash register is open for all these mass of  people.Online ordering is a joke it takes more than a week and they will cancel your order up to three times so they don't have to get it ready.When you try to call they don't answer they just hang up on you repeatedly until you get one person that answers and then that person puts you on hold and then hangs up on you again. The staff was friendly important factor and the person confirmed they would pull them and have ready... Sure if the manager should follow it an appliance that was not in the same of... Not be used again after being scanned the cabinet on the package '' wishing I had gotten the! My appointments to a customer who is missing an appliance that was supposed to be held accountable I the. 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