, although I don't find the returns counter to be joyful. It cost me even more. Press question mark to learn the rest of the keyboard shortcuts . : Show your ID and get 10% off Let me warn you! Cart with 0 items Cart. This is a very scary situation - if I was a scammer, I would have had this persons name, address and Lowe's account number. Thanks! and widths to be sure it fit for proper clearance I was looking for. At 6pm I called to see where they were and was told "You aren't scheduled for delivery today!" At Home Depot they just seem to point and are lost when it comes to what you are questioning … Late post. 3 star rating. I was told it would be shipped straight from the distributor to the job site in 2 weeks. I was extremely disappointed! John at customer service was very helpful and refunded us our money, but we were told we'd have to buy the 3 gallons of the correct color with no discount. i called lowe’s and was treated like crap in charleston wv i will never go to another lowe’s again! Link to Lowe's Home Improvement Home Page Lowe's Credit Cards Order Status Weekly Ad. Auto Services. Could have gotten it from Best Buy in the same amount of time for the same price without the headache. Sign Up . It's very unprofessional to not return the phone call to a customer who is missing an appliance that is paid for. The floors are shiny and you can smell the newly installed wood and structures. NO WAY this could happen - my email address is very unique and I find it very hard to believe that anyone would enter it as a typo. I was told the dishwasher would be installed in about 10 days. The one manager I've been able to speak to her name was Haley that was on Sunday the 6th she said she would call me back on Monday to let me know where it was because she showed that it had shipped from the vendor but had no way of getting a hold of them still to this day I have not received a call back and I have been told by the store on Monday the 7th it was here but was not unloaded yet and then today the 8th they tell me it's not here yet. She told the young girl to refund my money. I've always liked going to Lowe's and never had a problem with delivery until now. More . And if you have any questions or need help, our friendly and knowledgeable staff are always around to assist. bought a small deep freezer had less than a year and it quit had to toss over 300 dollars in food because i learned to NEVER buy any appliance from lowe’s. Went in to place an order and there were several orders listed that I never made. Kat Jackson was the only one who was waiting on customers while the others stood around talking to each other. I finally did received my refund.I had similar experience 5 years ago with an order than was 2 weeks late, but this takes the cake and highly advise to all to not order appliances from there.I went to Conn's the next day, left the store within 20 minutes after a purchase and had it delivered the following day, it stank in aisle 33 y’all need sum fabreze. I drove up to the store and was told that they would not price match because my local Home Depot didn't have it in stock. I got few times $5 coupons, but I did not use it every time. 22 reviews of Lowe's Home Improvement "This Lowes is my go-to store for home improvement and tools. What is the benefit of having a Lowe's card? Lie number 3. And what's more concerning is that they can't find the appliance that was supposed to be delivered. 215 reviews of Lowe's Home Improvement "After being laid off from Home Depot, I have been shopping at Lowe's instead; boycotting the Big Orange box. She was working the help desk last week along with 3 other employees who totally ignored 2 customers ahead of me and myself. Shop Our Weekly Ad STORE FEATURES . I guess this is my new favorite hardware store. I have a large order waiting for payment there and they will be waiting a long time before I spend any more money with them. Don't bother with their warranties! That was the 1st lie. We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. I get why another employee told me that "It's a shoe store for men" So TRUE!" She looks down on me asking,"Do you just want to use $5 coupon and only pay $2"? Terrible customer service! He had asked me to and said there was a chance of winning a gift card. Yelp users haven’t asked any questions yet about Lowe's Home Improvement. Opting Lowes services is like torturing yourself…. I ordered concrete blocks a week ago and payed for them. I bought 3 gallons today. G. Austin, TX 78717 . Needless to say, I received my delivery that day (5/13) (Riding Mower) "DONNIE D", the delivery man was very friendly and explained everything in detail regarding my mower. Lowe's Home Improvement Stores are the best because they have a great selection, great prices and things are easy to find. I got back home and she has painted the first coat for one entire room, and was working on the second room. Had a guy take 5 minutes to describe the various hose nozzles to me, which was above and beyond the help I needed, but I appreciated the effort." She was so kind and apologized for the wait, which was not her fault. Oh, forgot to mention the yummy hot dog cart by the front door.” in 6 reviews, “He even measured the length and widths to be sure it fit for proper clearance I was looking for.” in 2 reviews, “Good service for the most part, although I don't find the returns counter to be joyful.” in 2 reviews. If it wasn't for these five (5) great employees I probably would have refund a refund and never walked in any Lowe's again. When I got there they told me that they have sold out and just because I prepaid for them it doesn't guarantee that they will have them. I ordered 26 rolls of insulation online for pickup and got a great initial experience with a call to schedule pick up and to see if I wanted the material on pallets. Did my info get deleted out because I complained? Currently out of 6 new appliances three of them are not working. Eek! Opting Lowes services is like torturing yourself. This visit to Lowe's in Killeen TX is probably the FIRST time I have received great customer. After struggling with our old appliances for years we finally upgraded everything over the last year!! Michael at the paint section was friendly and helpful, and helped us a lot getting the correct color when we went to get the correct color. The paper sample of the color we wanted against the color we were given, Never again. Methinks not. It took over 30 days waiting for the deep freezer to arrive and when we finally received the call for delivery we were so happy. Write a Review. I called the store 5 times to check the status and every single time they told me that the truck is arrived here and the labeling is not done so the status is not yet updated in system.They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail.Very very frustrating. Bring efficiency and style to your home with a new appliance from Lowe’s. I had very bad experienced today in Killen Lowes store .I bought a package of toilet paper and used a $5 coupon.There had a promotion price on the package that showed $7.48.I did not read the small title, just the price.I just knew it costs $7.48 then checked out.When I found out the price was incorrect, I brought it back to customer service to refund it, and asked to get the $5 coupon back.The young girl told me "that is not the price of this toilet paper". I will not be setting up an online account with Lowe's again - if this were to happen with my account information, and, if I had lsaved credit card info, who knows what might happen. “// Military discount: Show your ID and get 10% off You need supplies, you go to it, you wander around the store aimlessly looking for said supplies, you curse the designers for using a different floor plan, and finally you curse yourself for going to a big box store that doesn't put enough people on the floor to help you because you are "frugal." And she never did. Absolute trash. Read real customer ratings and reviews or write your own. Thank you Lowe's for the reminder that price is not always the most important factor and the value of small, local businesses. Yelp/Google Reviews. Consumers satisfied with Lowe's most frequently mention local store, great place and good prices. When called the driver at 2045, he said the delivery was canceled. But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. Yay! At Lowe's, it's not just about loving where you live. A-OK. 4 star rating. I tried reaching someone for almost two weeks with no response. My house needs new carpet and wood flooring so I visited the flooring department and was assisted by a flooring specialist named Franco. I think Nicole was her name. Employee Question. I love the Lowe’s customer service all around! Giving good customer service is not a priority at this Lowe's. Then I spoke to Andy last Saturday (Jan. 9th) and he said it was there at the store and he was going to tag it with my name and someone would be calling me on Monday Jan11th to install it. This place was actually clean and the staff was friendly. The dsi driver told me that it is not on my order to have anything installed. The only thing she said was, she needs to investigate and will call back. This issue has been escalated to the manager at Lowe's in Knightdale. This is their solution to everything. Connected to Travis, an actual human answering the phone who passed…", First Furniture & TV is your Friend in the Furniture Business Retail Furniture, Mattress, TV and Appliance Dealer, Yelp users haven’t asked any questions yet about. Thanks to our Contractor Jay -R of AK pipe restoration! So on this visit, I went to appliances, plumbing, and paint. Whats people lookup in this blog: They've helped me with projects as simple as "I'd like to install rope light on my lanai," to as complex as re-carpeting my house. That was the 2nd lie. Ask a Question. I can't stand going to Home Depot but after my Lowe's experience; I refuse to give Lowe's my money.Forgot I had this review saved in Draft. I love that I can get in and out of here quickly. I've experienced better. Specialist. No one bothered calling. Worst Lowes I have ever been in.Nothing I was looking for was anywhere close to the matching sign on the shelf, I had to use the app to find out the price of what I was shopping for. Recommended Reviews. "After looking, investigating, and wondering, I finally found Cheaper Than Dirt's website and "voila" - fair prices, accurate pictures, and an easy to call number. Today we were going to buy a new bbq grill and could not even find anyone, half way across the store I patiently waited on a clerk while he was helping another customer, when he was done he walked away and ignored me. Store Locator / Store Directory / MD / Upper Marlboro; Largo Lowe's . We went looking for a ceiling fan and a air purifier. Sad part never expected to. But I am rating Kat Jackson a 5 Star employee. Manager didn’t give a crap that one of his associates was supposed to check to see if there was damage before I took the second one home. Is there anybody doing checks and balances? They took the money out of my account immediately, which is fine, I guess. Log In. After all the bad reviews I saw online this company has been scamming people for a long time, See all photos from Libby M. for Lowe's Home Improvement, The worst day of my life was when I walked into this store and ordered The Diamond Duvall cabinets for my kitchen. 307 reviews of Lowe's Home Improvement "More of my Lowe's infatuation. The worst experience.....the site didn't let me do less than a 1, I was ready to give them a -5.Bought a refrigerator and a Service Contract and have been on the phone and in the store with them 14 times since Thanksgiving, so almost at the two month mark and always the same answer....we will get back to you in two days. It's a good thing I waited to leave a review. The manager was pretty darn cool. Earlier tonight, my wife and I stopped into our local Lowes to get paint. In addition, my account showed that I have a Lowe's credit card, but I do not. A free inside look at company reviews and salaries posted anonymously by employees. So now I need 2 more fillers so the fridge won't look too small. I am so done with lowes!! Log in sign up. The staff started to recognize us, at one point one of the employees said "See ya tomorrow!" Never going to Lowe's again! Who is responsible for ensuring all scheduled items for delivery are completed? !” He is the sweetest man alive sharing his sister-in-laws “Lagahnessa” with me! Item from Lowes color I had checked reviews before buying from Lowes loving where you live person confirmed they pull... Rating Kat Jackson keep up the great friendly service!!!!!! be installed in another days. And such a helpful spirit of light during these dark times money and its 2! Home security and more fillers so the fridge wo n't look too and. I got few times $ 5 coupon and only pay $ 2 '' ago and for. Microwave and three trips later finally got one that was not damaged exclusive them! & I was almost confused by the cleanliness and the person confirmed they would pull them and them. 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